Built for gyms of every size and scale
Redpoint HQ Testimonials
Redpoint HQ is the virtual business partner we have been looking for. The software is extremely flexible and customizable. The support team at Redpoint HQ know their stuff inside and out and have been very good at guiding us through our conversion and initial setup. They have helped us build a straightforward and logical interface for staff and customers to communicate and interact both virtually and in person. The highly customizable Redpoint HQ portal makes it simple for customers to do everyday transactions themselves. Our staff are already spending less time at the desk punching a keyboard and more time out on the floor with our community. Communications with our members and guests are now streamlined and tied in seamlessly with transactions, visits, agreements, programs, etc. We have only scratched the surface but it is already hands down the best climbing gym management tool we’ve used.
James Richardson
Owner
Climber’s Rock
Switching a company Touchstone’s size to a brand new platform is no small thing, and the fact that it went off without any major issues says a lot about both the Redpoint team and the flexibility of the software. Redpoint didn’t just scale to meet our needs but they listened, adapted, and delivered on the many demands that come with a business of our size and complexity. At Touchstone, we’re always looking for real partners, not just vendors, and with Redpoint HQ, we’ve found that.
Jeffery Bowling
Business Development Director
Touchstone Climbing
The membership portal and storefront for the customer is a huge quality of life improvement. Giving access and transparency to customers has increased their membership experience here at Edgeworks. Being able to cancel free bookings on their own, submit comments and in general have full control over their membership/account is a feature that sets Redpoint HQ apart from others in the industry.
Mikayla Kusuda
Gym Operations Manager
Edgeworks Climbing
Intuitive, Modern UI for Staff and Customers
Experience a sleek, user-friendly interface that caters to both customers and staff.
- Passwordless Customer Experience
- Automated Customer Onboarding
- Modern Website Integration and Shopping Cart
- Customer Service Ticketing System
Data-Centric Model for Business Insights
Redpoint HQ empowers your business with a robust, data-driven approach offering metrics and comprehensive reporting to help you make informed decisions.
- Powerful Customer Journeys + Reporting
- Segment Based Marketing + Promotions
- Rule Based Enrollment Requirements
- Information Dense UI Grids and Reporting
Automated Onboarding and Operations
Simplify your administrative tasks with automated processes
Simple Onboarding
No login or password required—customers purchase plans and access memberships instantly, with automated setup and immediate access.
Self-Service Portal
Customers can easily manage bookings, view membership details and benefits, update payment methods, and pay balances online.
Customer Service
With automated processes handling routine tasks, your team is free to focus on member engagement and support for customers.
Robust POS, Retail, and Inventory Management
Redpoint HQ includes powerful inventory management capabilities that seamlessly integrate with retail operations.
- Purchase Orders and Receiving
- Inventory Stock and Margin Reporting
- Simplified Inventory Counts
- Targeted Promotions
- Multi-Facility Stock, Transfers and Pricing
Key Features
Redpoint HQ is the ultimate climbing gym software, delivering real-time data and insights for smarter decisions and streamlined operations across your business.
Modern UI
Sleek, user-friendly interface for web, mobile and staff facing
Customer Tickets
Centralize and manage all customer communication
Universal Plans
Flexible management of offerings that match your vision
Multi-Gym Architecture
Multi-facility configurations on one screen, across all locations
Member Portal
Customer managed bookings, memberships, and payments
Customer Segments
Take action on customer interactions and behavior
Backed by the industry's most experienced team.
Our unmatched industry expertise makes Redpoint HQ the go-to choice for gyms seeking a comprehensive, intuitive, and future-ready solution.
20+ Years
Developing software used by climbers and gyms around the world.
800+ Gyms
Supported by our team in current and previous software.
8+ People
Supporting you with unique insight into gym operations.
Infinite
Experience owning, operating and supporting gyms and retailers.